Our shipping time frames depend on where you are located. All orders are processed on the same day. If you place an order on Friday after 3pm it will most likely not be processed until the following Monday (excluding Bank Holidays, Labour Day, Christmas, and New Year's Eve)
We offer Free Shipping in the UK and the following rates for the rest of the shipping zones.
DPD (2-3 Working Days) Free
DPD, UK Mail (Next Working Day UK Mainland) £4.99
Royal Mail 2nd Class (2-3 Working days) Free
Royal Mail First Class (1 working day) £1.99
If you need to make any changes to your order, please contact us at email@example.com before 3pm GMT. We will not be able to make any changes beyond that period.
Orders are dispatched from our warehouse based in London and are usually delivered within
1-2 working days within the UK,
3-5 working days within EU Zone 1 and 2
5-7 working days within EU Zone 3 and the rest of the World.
There can be the occasional customs or courier delay which may affect your delivery timeframe from time to time.
An email or a text message will be sent once your order has been dispatched
If you do not receive one, please email firstname.lastname@example.org or call us at +44 203 589 7520
All orders require a signature on delivery, make sure your supplied address is attended to during business hours
We cannot send to PO BOXES, please provide a valid street address at checkout.
Genuine Motors uses DPD (The company operates under different names in some countries), DHL Parcel UK, DHL Express, Royal Mail
A signature is required upon receipt of goods. Please make sure you or someone is available to receive the package.
We do not collect VAT for International orders. The courier or customs office will contact you while your cargo is in transit regarding the amount of VAT to be paid for EU orders under EUR 155,00.
You will be liable for all import duties, customs and taxes. These will be due at the point of, or after delivery.
Please be aware that Genuine Motors does not have any control over any duties, customs, and taxes levied by the country your order is being shipped to. We cannot advise you what the cost will be as these charges can vary according to country.
Since these fees are not computed nor applied to orders by Genuine Motors, please contact your local customs office to find out more information if you are unsure of the charges.