There are multiple ways you can get in touch with our customer support team.

Will I be contacting a real person?
Yes! Every message, call, or email is handled by a real team member. No automated replies or AI systems.

Submit a Query
You can submit an online query and we will reply to you by email within 24 hours.

If your inquiry is related to checking a part fitment or relating to querying fitment on parts you have received, please include your vehicle registration (or make/model/year) in the message box above

Live Chat Support
When our support team is online you can chat with them by clicking the 'Live Support' button located in the bottom right corner of this page.

E-mail Us

You can send an e-mail to our support team from sales@genuinemotors.co.uk

Phone Us
You can call our support team during opening hours on 0 20 3589 7520
Customer Support Hours

Our website is available 24/7, 365 days a year. If you reach out outside of our regular support hours, a member of our team will get back to you as soon as possible. You can call our support team during opening hours at 020 3589 7520. Please note: We’re often busy processing orders during the day, so for a quicker response, we recommend using our chat support.

Support Hours: Monday - Friday 09:00 - 17:00

Visit Us

We are available Monday - Friday between 10:00 to 16:00 for you to visit at our location in

Unit E, Six Bridges Trading Estate, Marlborough Grove, London SE1 5JT, United Kingdom